Terms and Conditions at Ponds Music Academy
Terms and Conditions
Following a Free trial class lesson or a trial private lesson, Ponds Music Academy must by notified of your intention to enroll, and further lessons can only be attended on enrolment and when payment has been received.
Fees must be paid in advance of attending lessons and your place in the class will only be held with on receipt of payment. Various forms of payment are available (see Fees).
Enrolment forms are available from reception or online via our website.
Enrolment is ongoing unless Ponds Music Academy is notified in writing with a minimum of 4 weeks notice.
If notice is not receved 4 week in advance, cancelation fee of 4 weeks lessons, will aply to your account.
Class Students
If you are absent from a class:
We will offer you another class at a similar level, if such a class exists.
In cases where the teacher feels that a child may be falling behind, the teacher, will arrange a short catch up lesson at a mutually convenient time for an extra cost.
It is required of parents to insure that child have advised time to practice and on the regular basis. Incase of the above reason not being fulfiled, Ponds Music Academy dont take resposibility for child progress.
No refund or credit for lessons missed for your own reason! Credit is only avaliable if lesson canseled by Teacher.
Private Students
No refund or credit for lessons missed by a student regardless of notice given.
If the teacher is absent:
Ponds Music Academy will, where possible, get a replacement teacher.
If we are unable to arrange a replacement teacher then your teacher will reschedule the lesson at avaliable time and First Monday of the School holidays.
If you cannot make the rescheduled lesson, NO REFUND, CREDIT OR MAKE UP LESSONS ON THE OTHER DAYS!
No make up lessons provided for students:
1. go to their sports practice
2. host a birthday party
3. go to a birthday party
4. go on vacation
5. study for school test
6. schedule a medical or dental appointment
7. whatever else they deem more important than their lesson
8. fees are not paid by the due date on the invoice
Make up lessons are provided to students :
Fees are paid in time
Student was seriosly ill Doctor Certificate is Require
Lesson canceled by a Teacher.
Only 2 make up lessons avaliable per Term.
Ponds Music Academy may cancel make up lessons at any time if fees are overdue. Ponds Music Academy shall not be liable for any loss or damage arising from such cancellation.
All Ponds Music Academy staff and teachers have undergone the required "Working with Children" checks and maintain high standards in teaching and professionalism.
Ponds Music Academy philosophy believes that it is good for students to experience a range of teachers during their time at Ponds Music Academy. Ponds Music Academy will endeavor to keep these teacher changes to a minimum.
If a teacher is to leave Ponds Music Academy, we will endeavor to transition their classes before their departure with the introduction of a new teacher.
A "Class Lesson" is tuition of 3 to 8 pupils by one teacher. Class Lessons are 45 minutes in duration.
A "Private Lesson" is tuition of one pupil by one teacher. Private Lessons are 30 minutes in duration, or more as requested by student and/or advised by teacher.
A "Shared Private Lesson" is tuition of two pupils by one teacher. Shared Private Lessons are 45 minutes in duration.
PLEASE NOTE: If a class drops in number to 1 students, it is no longer possible to run as a 45 minute class and will be either combined with another class at the same level or will become a 30 minute lesson as a Shared private lesson.
Ponds Music Academy reserves the right to merge piano classes with under 4 students.
Parent attendance is welcomed at all times. A parent or guardian must accompany children up to the age of 4-6 during the lesson.
Children between the ages of 7 and 10 would benefit from a parent being present but it is not compulsory.
To ensure that your child gets the full benefit from their lesson, we request that only a parent or guardian accompanies them. We do not have childcare facilities.
If it is necessary to bring siblings to the class, they must be kept under control and if they begin to disrupt the teacher's ability to run the class, the teacher are required to ask the parent to remove the child from the classroom.
Ponds Music Academy expects students to have fun in lessons but also to conduct themselves in a sensible manner with due regard for the teacher and other students. Teachers reserve the right to discipline children in their care to a certain extent. However, if this proves ineffective, it is the parent's responsibility to take control of the student and remove them from the lesson if necessary. The parent shall be responsible for the welfare and conduct of the student throughout the course and whilst the student is on the premises.
If unacceptable behavior continues, a Ponds Music Academy Manager will investigate this. Students and/or parents who are unable to rectify unacceptable behavior will be excluded from lessons and if necessary the premises permanently. The standard of behavior, which is to be regarded as unacceptable in lessons or on the premises, shall be determined by Ponds Music Academy.
EXAMINATION CONDITIONS.
Student must take teacher advise at all times and during an examination preparation time. Students that are refused to comply with AMEB requrements, will not be able to enroll for an exams!
Students that are nolonger enroled (fees are paid in advance & in full), will not be represented by our Teachers during an examination time. Enrolment for and exam will be canceled. NO EXAMINATION FEES WILL BE RETURNED.
The undersigned gives permission to Ponds Music Academy, its owners and operators to seek medical treatment for the student in the event they are not able to reach a parent or guardian.
Ponds Music Academy will take all reasonable care to ensure pupils are safely supervised during a Piano Music Lessons. Ponds Music Academy cannot be held responsible for any incidents that may occur in the parent's absence.
It is the responsibility of Ponds Music Academy to take all reasonable and practical steps to promote a safe and healthy environment for employees, and to ensure the health and safety of all who visit the premises. All employees are expected to cooperate in carrying out their work safely and in accordance with safe working practices.
Students are requested NOT to consume food or drink whilst in the school, due to Health & Safety issues.
Fees will be payable for all lessons until cancellation is received. Cancellation notice must be given 4 weeks prior the end of the Term. A cancellation fee of equal to 2 weeks lessons, will then be added to this tuition fee.
Ponds Music Academy lessons run for 41 weeks of the year following closely the NSW school terms. A school calendar showing exact dates is available from reception.
Payment by the due date on the invoice, is rewarded on the following Term for the amount of $10.
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